WHAT HAPPENS IF MY APPLIANCE CAN’T BE REPAIRED?
We have access to many “GSH” parts (good second hand) Escochem Appliances will at times also quote for repairs using such parts, primarily too reduce costs and secondly to repair where no spares are available.
DO I STILL PAY THE MINIMUM FEE EVEN IF MY APPLIANCE CAN’T BE REPAIRED?
No, we collect, evaluate and quote, if the quote is not accepted the unit is returned or alternatively disposed of on your behalf. (A 5km radius from branch applies to this business model)
HOW LONG WILL IT TAKE TO RECEIVE MY QUOTE?
After running diagnostics on your appliance, Escochem Appliances will send you a quote with in an average of 24 – 48 hours (2 work days), many times the repairs are also accomplished in this time period.
MY APPLIANCE IS NOT ON YOUR LIST OF SERVICED BRANDS. CAN YOU STILL HELP ME?
Yes, we certainly can. While we list most appliance brands on our website, there’s a chance yours may not be there. This doesn’t mean we can’t service it, though – simply book it in anyway and we’ll see what we can do.
HOW LONG WILL THE ACTUAL REPAIR TAKE?
We aim to return your appliance back to you in working order within 2 working days – but there are instances beyond our control (like parts that need to be imported) which could take up to 4 weeks max. But we will let you know should there be a delay.